GENERAL TERMS AND CONDITIONS OF SALE OF TOURIST PACKAGES
Travel Agency SONVIEW of Entertravel Ltd.
VIA VAL D'OSSOLA 120- 00141 ROMA
vat 11299651007 -
Tel 063231632 Fax + Mobile 3317238855- e-mail: [email protected]
5035 License Province of Rome
SCIA PROT. GR566336
INSURANCE TRIP CANCELLATION and ASSISTANCE TO PERSON IN THE EVENT OF INSOLVENCY OR BANKRUPTCY OF THE TRAVEL AGENCY
n. Liability insurance 'Professional Indemnity n. 150333812 c / o UnipolSai Assicurazioni Spa
1. LEGISLATIVE SOURCES The sale of packages which have as their object services to be provided in both national and foreign territory, is governed by Law 27/12/1977 n ° 1084 in ratification and implementation of the International Convention on Travel Contracts (CCV) signed in Brussels on 23.4.1970 - as applicable - and the Consumer Code referred to in Legislative Decree no. 206 of 6 September 2005 (Articles 82-100) and its subsequent amendments.
2. PERMITS The organizer and the seller of the package, the consumer is directed, should be allowed the execution of their activities on the basis of administrative law applicable.
3. DEFINITIONS For the purpose of this clause shall apply: a) travel organizer, the person making the combination of the items listed in the following article. 4 and undertakes innome own and to provide a lump-sum payment to a third party packages b) the seller, the person who sells or agrees to procure packages conducted in accordance with the following art. 4 to a lump-sum c) consumer packages, the purchaser, transferee of a package tour or any person to be appointed even if he fulfills all the conditions required for the use of the service, on whose behalf the principal contractor commits to purchase without a remuneration package.
4. CONCEPT OF PACKAGE The term package is as follows: "The packages are subject to travel, holidays and" all inclusive ", resulting from the combination of at least two of the following when sold or offered for sale at an inclusive price, and lasting more than 24 hours or for a period that includes at least one night: a) transport b) accommodation c) other tourist services not ancillary to transport or accommodation (omitted) .. ..... constituting a significant part of the "package" (art. 84 Consumer Code.). Consumers have the right to receive a copy of the contract for the package (under Articles. Cod.Cons 85 and 86.), which is also document to apply for the Guarantee Fund referred to in Article. 20 of these General Terms and Conditions.
5. OBLIGATORY INFORMATION - TECHNICAL The organizer is obliged to carry out the program in the catalog or a catalog sheet. The elements required to be included in the catalog or the technical program outside the catalog are: - details of the administrative or, if applicable, the DIA organizer - the insurance policy of liability insurance, - period of validity of the catalog or program out of print - terms and conditions for the replacement of the traveler (Article 89 Consumer Code.) - parameters and criteria for the adaptation of price of the trip (Art. 90 Consumer Code.). The organizer will also inform the passengers about the identity of / the carrier / the actual / s within the time and in the manner provided for by art. 11 of EC Regulation 2111/2005.
6. RESERVATIONS Reservations must be made on the appropriate contractual form, if electronic, filled in and signed by the customer, who will receive a copy. Acceptance of bookings will only be considered, resulting in the conclusion of the contract only when the organizer sends confirmation, even by telematic system to the customer at the travel agency selling. The indication of the package is not contained in the contract documents, brochures or other means of written communication will be provided by the organizer in fulfillment of the obligations laid bear art. 87, paragraph 2 of the Consumer Code. before the trip.
7. PAYMENTS The extent of the advance, up to a maximum of 25% of the price of the package, to be paid at the time of booking or on application challenging and the date by which, prior to departure, the balance must be paid, resulting from the catalog, from 'brochure or anything else. In addition to the above, for packages that include airfare whose rate can be guaranteed only with the immediate issue, you must pay the total amount of this fee and related charges. The penalties provided for in case of change or cancellation of the ticket issued, are calculated according to the rules set by the airline. The failure to pay amounts above the dates set is an express termination clause such as to determine, by the intermediary agency and / or the organizer the right resolution.
8. PRICE The price of the package is determined in the contract, with reference to what is stated in the catalog or off-catalog program and any updates to the catalogs or programs out of print since that time. It can be changed up to 20 days before departure and only as a result of changes in: - transportation costs, including the cost of fuel, - duties and taxes on certain types of tourist services such as taxes, landing fees, landing or boarding in ports and airports; - the exchange rates applied to the package in question. For these changes we will refer to the exchange rate and costs mentioned above in effect on the date of publication of the program as shown in the data sheet of the catalog or on the date shown in the updates which sopra.Le fluctuations affect the fixed price of the package tourism in the percentage expressly indicated in the technical program of the catalog or the catalog.
9. MODIFICATION OR CANCELLATION OF A TOURIST PACKAGE BEFORE DEPARTURE
Before departure, the organizer or seller who needs to change significantly one or more elements of the contract, it shall immediately inform in writing to the consumer indicating the type of change and the change in price that follows. If you do not accept the proposed amendment referred to in paragraph 1, the consumer may exercise the right of either the sum already paid or to enjoy the offer of a package
I replaced under the 2 nd and 3 rd paragraph of Article 10. The consumer may exercise the above rights also when cancellation is the failure to reach the minimum number of participants in the program in the catalog or non-catalog or in cases of force majeure and unforeseeable circumstances relating to the package acquistato.Per cancellations other than those caused by force majeure, accident and failure to reach the minimum number of participants, as well as for those other than the non-acceptance by the consumer of the alternative tourist package offered, the organizer cancels (art. 33 letter. and Consumer Code.) will return to the consumer twice what was paid and collected by the organizer through the travel agent. The refunded sum will not exceed double the amount which the consumer would be the same date the debtor in accordance with Art. 10, paragraph 4 if he had to cancel.
10. WITHDRAWAL OF THE CONSUMER
The consumer can withdraw from the contract without penalty in the following cases: - increase in price referred to in art. 8 in excess of 10% - significantly changes of one or more elements of the contract objectively as essential for the use of the package as a whole and proposed by the organizer after the conclusion of the contract but prior to departure and not accepted by consumatore.Nei the above cases, the consumer has the right to: - make use of an alternative tourist package, at no extra cost or the refund of the price, if the second package has a value lower than the first; - the refund of the amount already paid. The refund must be made within seven working days of receipt of the request for reimbursement. The consumer must communicate his decision (to accept the modification or withdrawal) no later than two working days from the moment he received the notice of increase or modification. In the absence of express notice within the time limit, the proposal made by the organizer is considered accepted. The consumer who withdraws from the contract before departure outside the assumptions listed in the first paragraph, will be charged - regardless of the advance payment referred to in Article. 7 paragraph 1 - the individual cost of management practice, any proceeds of insurance policies already required at the time of conclusion of the contract or peraltri services already rendered and the amount of the following penalties:
10% of the participation fee up to 61 calendar days prior to departure;
30% of the participation fee 60 to 31 calendar days prior to departure;
45% of the participation fee from 30 to 16 calendar days prior to departure;
75% of the participation fee from 15 to 7 days prior to departure;
100% of the shareholding after such terms. The calculation of days for the application of cancellation fees begin on the day following the date of notification of cancellation and does not include the day of departure.
EXCEPTIONS: If the package includes flights with low-cost airlines or non-refundable fare, the flight-related portion may not be refunded. Should the package include overnight stays in specific areas or stays in specific periods (high season, holidays, etc.), the penalties applied in the event of a recession may be agreed by way of derogation from this regulation. In the case of pre-established groups, such sums will be agreed on a contractual basis from time to time. Replacement or change of the participant's name is permitted when it is provided by the regulations of the various components forming the package. Art. 7 Reference changes are those recorded by B.C.E / U.I.C. Published on the "Sun 24 Hours" website on the day of publication of the programs. The "training quotas" (or "registration fee") and the insurance quotas (when the policies are stipulated) are never refunded
11. CHANGES AFTER DEPARTURE
The organizer, if after the departure is unable to provide for any reason except for unfatto the consumer, an essential part of the services included in the contract, shall prepare soluzionialternative, at no extra cost to the contractor and if the services provided are of lower value than the expected ones repay an amount equal to the difference. If it is not no alternative solution, or the solution proposed by the organizer is refused by the customer for proven and justified reasons, the organizer will provide, at no extra cost, a vehicle equivalent to the original for the return to the starting point or other place as may be agreed upon, depending on the availability of resources and people, and will refund to the extent of the difference between the cost of benefits provided and the services performed up to the time of early return.
12. REPLACEMENTS
The consumer may be substituted by another person provided that: a) the organizer is informed in writing at least 4 working days before the date set for the start, receiving communication of the reasons for the change and of the transferee; b) the transferee satisfies all the conditions for the use of the service (pursuant to art. Consumer Code 89.) and in particular the requirements for passports, visas, health certificates, c) the same services or other substitute services can be provided following the replacement d) the substitute reimbursements organizer for all additional expenses incurred to replace, to the extent that will be quantified prior to the sale. The transferor and the transferee shall be jointly and severally liable for payment of the balance due and the amounts referred to in subparagraph d) of this Article. Further terms and conditions of substitutions are indicated in the data sheet.
13. OBLIGATIONS OF CONSUMER
During the negotiations and before the contract is concluded, to Italian citizens are provided in writing the information of a general nature - of the date of printing of the catalog - relating to health requirements and the necessary documentation for travel abroad. Foreign citizens reperiranno the relevant information through their diplomatic missions in Italy and / or their official government information channels.
In any case, consumers provide, prior to departure, to verify the update with the competent authorities (for Italian citizens, the local police headquarters or the Ministry of Foreign Affairs through the site www.viaggiaresicuri.it or the Central Office Telephone number 06.491115 ) adeguandovisi before the trip. In the absence of such verification, any responsibility for the non-departure of one or more consumers can be charged to the seller or organizer. Consumers must inform the seller and the organizer of their citizenship and, at the time of departure, will make final to be in possession of a vaccination certificate, passport individual and every other document valid for all the countries to be visited, as well as visas, transit and health certificates that may be required. In addition, in order to assess the health and security of the countries of destination and, therefore, the objective of usability services purchased or to be purchased, the consumer will retrieve (using the information sources indicated in paragraph 2) the official information of character General at the Ministry of Foreign Affairs which expressly if the destinations are less subject to formal or discourage. Consumers will also have to comply with the rules of prudence and diligence to those specifications in force in the countries of destination, all the information provided by the organizer, and regulations to administrative or legislative provisions regarding the tourist package. Consumers will be liable for all damages that the organizer and / or retailer also may suffer due to non-compliance with the obligations above indicati.Il consumer is required to provide the organizer with all the documents, information and evidence in its possession relevant to the exercise of the right of subrogation against third parties responsible for damage and is responsible to the 'organizer of the prejudice caused to the right of subrogation. The consumer must also inform the organizer in writing, at the time of booking, of any special personal requests that may be the subject of specific agreements on travel arrangements, provided that it is possible to implement. Consumers are always required to notify the Seller and the Organiser of any needs or special conditions (pregnancy, food allergies, disabilities, etc ...) and explicitly specify the request for personalized services.
14. HOTEL CLASSIFICATION
The official classification of hotels is provided in the catalog or other informative material only on the basis of explicit and formal indications by the competent authorities of the country where the service is provided. In the absence of official classifications recognized by the competent Public Authorities of the countries members of the EU where the service is provided, the organizer reserves the right to provide in the catalog or brochure in his own description of the accommodation in order to permit an evaluation and subsequent acceptance thereof by the consumer.
15. LIABILITY REGIME
The organizer is liable for damages caused to the customer due to total or partial performance of the contract, whether these are performed by him personally or by third party service providers, unless he proves that the event was caused by the consumer (including initiatives undertaken by the latter in the course of the tourist services) or by circumstances beyond the provision of services under the contract, by accident, force majeure or circumstances that the organizer could not , according to professional diligence reasonably foresee or resolve. The seller who has already booked the package is not liable in any case for the obligations arising from travel, but is responsible exclusively for the obligations arising from his role as intermediary and in any case within the limits provided for such liability under the current rules in the field.
16. LIMITS OF COMPENSATION Compensation for damages can not be in any case exceed the limits laid down in Articles. 94 and 95 of the Consumer Code.
17. OBLIGATION TO SUPPORT The organizer is obliged to provide the assistance to the consumer imposed by the criterion of professional diligence only in respect of obligations at its own expense required by law or contract. The organizer and the seller are exempt from their responsibilities (Articles 15 and 16 of these General Conditions) when the failure or improper performance of the contract is attributable to the consumer or derives from the fact that one-third to unforeseeable or unavoidable, or was caused by a fortuitous event or force majeure.
18. COMPLAINTS AND REPORTS Any failure in the contract must be contested by the consumer without delay so that the organizer, his representative or the guide may remedy the situation promptly. Otherwise it can not be denied the breach of contract. The consumer must - on pain of forfeiture - a complaint by sending a registered letter with acknowledgment of receipt to the organizer or seller, not later than ten working days from the date of return to the place of departure.
19. INSURANCE COSTS OF CANCELLATION AND RETURN If not expressly included in the price, it is possible, and advisable, to enter at the time of booking at the offices of the organizer or seller of special insurance policies expenses deriving from the package, accidents and luggage. It will also be possible to conclude a service contract that covers the expenses of repatriation in case of accident or illness.
ADDENDUM-GENERAL TERMS AND CONDITIONS OF SALE OF SINGLE TOURIST SERVICES
A) LAWS The contracts for the supply of the only transport service, accommodation or any other separate tourist service, not being able to configure as a case in point travel organization or tourist package, are governed by the following provisions of CCV: art. 1, n. 3 and n. 6, Arts. 17 to 23; Articles. 24 to 31, with regard to provisions other than those relating to the organization contracts or other agreements related to the sale of a single service contract.
B) TERMS AND CONDITIONS These contracts are also subject to the following clauses of the general conditions of contract for the sale of packages above: art. 6, paragraph 1, art. 7, paragraph 2, art. 13, art. 19. The application of these clauses does not determine the configuration of its contracts as a package. The terminology of the mentioned clauses relating to the package (organizer, travel, etc..) Can be understood with reference to the corresponding figures of the sales contract of individual tourist services (seller, living room, etc..). Approved by Astoi, Assoviaggi, Assotravel, Fiavet
Travel Agency SONVIEW of Entertravel Ltd.
VIA VAL D'OSSOLA 120- 00141 ROMA
vat 11299651007 -
Tel 063231632 Fax + Mobile 3317238855- e-mail: [email protected]
5035 License Province of Rome
SCIA PROT. GR566336
INSURANCE TRIP CANCELLATION and ASSISTANCE TO PERSON IN THE EVENT OF INSOLVENCY OR BANKRUPTCY OF THE TRAVEL AGENCY
n. Liability insurance 'Professional Indemnity n. 150333812 c / o UnipolSai Assicurazioni Spa
1. LEGISLATIVE SOURCES The sale of packages which have as their object services to be provided in both national and foreign territory, is governed by Law 27/12/1977 n ° 1084 in ratification and implementation of the International Convention on Travel Contracts (CCV) signed in Brussels on 23.4.1970 - as applicable - and the Consumer Code referred to in Legislative Decree no. 206 of 6 September 2005 (Articles 82-100) and its subsequent amendments.
2. PERMITS The organizer and the seller of the package, the consumer is directed, should be allowed the execution of their activities on the basis of administrative law applicable.
3. DEFINITIONS For the purpose of this clause shall apply: a) travel organizer, the person making the combination of the items listed in the following article. 4 and undertakes innome own and to provide a lump-sum payment to a third party packages b) the seller, the person who sells or agrees to procure packages conducted in accordance with the following art. 4 to a lump-sum c) consumer packages, the purchaser, transferee of a package tour or any person to be appointed even if he fulfills all the conditions required for the use of the service, on whose behalf the principal contractor commits to purchase without a remuneration package.
4. CONCEPT OF PACKAGE The term package is as follows: "The packages are subject to travel, holidays and" all inclusive ", resulting from the combination of at least two of the following when sold or offered for sale at an inclusive price, and lasting more than 24 hours or for a period that includes at least one night: a) transport b) accommodation c) other tourist services not ancillary to transport or accommodation (omitted) .. ..... constituting a significant part of the "package" (art. 84 Consumer Code.). Consumers have the right to receive a copy of the contract for the package (under Articles. Cod.Cons 85 and 86.), which is also document to apply for the Guarantee Fund referred to in Article. 20 of these General Terms and Conditions.
5. OBLIGATORY INFORMATION - TECHNICAL The organizer is obliged to carry out the program in the catalog or a catalog sheet. The elements required to be included in the catalog or the technical program outside the catalog are: - details of the administrative or, if applicable, the DIA organizer - the insurance policy of liability insurance, - period of validity of the catalog or program out of print - terms and conditions for the replacement of the traveler (Article 89 Consumer Code.) - parameters and criteria for the adaptation of price of the trip (Art. 90 Consumer Code.). The organizer will also inform the passengers about the identity of / the carrier / the actual / s within the time and in the manner provided for by art. 11 of EC Regulation 2111/2005.
6. RESERVATIONS Reservations must be made on the appropriate contractual form, if electronic, filled in and signed by the customer, who will receive a copy. Acceptance of bookings will only be considered, resulting in the conclusion of the contract only when the organizer sends confirmation, even by telematic system to the customer at the travel agency selling. The indication of the package is not contained in the contract documents, brochures or other means of written communication will be provided by the organizer in fulfillment of the obligations laid bear art. 87, paragraph 2 of the Consumer Code. before the trip.
7. PAYMENTS The extent of the advance, up to a maximum of 25% of the price of the package, to be paid at the time of booking or on application challenging and the date by which, prior to departure, the balance must be paid, resulting from the catalog, from 'brochure or anything else. In addition to the above, for packages that include airfare whose rate can be guaranteed only with the immediate issue, you must pay the total amount of this fee and related charges. The penalties provided for in case of change or cancellation of the ticket issued, are calculated according to the rules set by the airline. The failure to pay amounts above the dates set is an express termination clause such as to determine, by the intermediary agency and / or the organizer the right resolution.
8. PRICE The price of the package is determined in the contract, with reference to what is stated in the catalog or off-catalog program and any updates to the catalogs or programs out of print since that time. It can be changed up to 20 days before departure and only as a result of changes in: - transportation costs, including the cost of fuel, - duties and taxes on certain types of tourist services such as taxes, landing fees, landing or boarding in ports and airports; - the exchange rates applied to the package in question. For these changes we will refer to the exchange rate and costs mentioned above in effect on the date of publication of the program as shown in the data sheet of the catalog or on the date shown in the updates which sopra.Le fluctuations affect the fixed price of the package tourism in the percentage expressly indicated in the technical program of the catalog or the catalog.
9. MODIFICATION OR CANCELLATION OF A TOURIST PACKAGE BEFORE DEPARTURE
Before departure, the organizer or seller who needs to change significantly one or more elements of the contract, it shall immediately inform in writing to the consumer indicating the type of change and the change in price that follows. If you do not accept the proposed amendment referred to in paragraph 1, the consumer may exercise the right of either the sum already paid or to enjoy the offer of a package
I replaced under the 2 nd and 3 rd paragraph of Article 10. The consumer may exercise the above rights also when cancellation is the failure to reach the minimum number of participants in the program in the catalog or non-catalog or in cases of force majeure and unforeseeable circumstances relating to the package acquistato.Per cancellations other than those caused by force majeure, accident and failure to reach the minimum number of participants, as well as for those other than the non-acceptance by the consumer of the alternative tourist package offered, the organizer cancels (art. 33 letter. and Consumer Code.) will return to the consumer twice what was paid and collected by the organizer through the travel agent. The refunded sum will not exceed double the amount which the consumer would be the same date the debtor in accordance with Art. 10, paragraph 4 if he had to cancel.
10. WITHDRAWAL OF THE CONSUMER
The consumer can withdraw from the contract without penalty in the following cases: - increase in price referred to in art. 8 in excess of 10% - significantly changes of one or more elements of the contract objectively as essential for the use of the package as a whole and proposed by the organizer after the conclusion of the contract but prior to departure and not accepted by consumatore.Nei the above cases, the consumer has the right to: - make use of an alternative tourist package, at no extra cost or the refund of the price, if the second package has a value lower than the first; - the refund of the amount already paid. The refund must be made within seven working days of receipt of the request for reimbursement. The consumer must communicate his decision (to accept the modification or withdrawal) no later than two working days from the moment he received the notice of increase or modification. In the absence of express notice within the time limit, the proposal made by the organizer is considered accepted. The consumer who withdraws from the contract before departure outside the assumptions listed in the first paragraph, will be charged - regardless of the advance payment referred to in Article. 7 paragraph 1 - the individual cost of management practice, any proceeds of insurance policies already required at the time of conclusion of the contract or peraltri services already rendered and the amount of the following penalties:
10% of the participation fee up to 61 calendar days prior to departure;
30% of the participation fee 60 to 31 calendar days prior to departure;
45% of the participation fee from 30 to 16 calendar days prior to departure;
75% of the participation fee from 15 to 7 days prior to departure;
100% of the shareholding after such terms. The calculation of days for the application of cancellation fees begin on the day following the date of notification of cancellation and does not include the day of departure.
EXCEPTIONS: If the package includes flights with low-cost airlines or non-refundable fare, the flight-related portion may not be refunded. Should the package include overnight stays in specific areas or stays in specific periods (high season, holidays, etc.), the penalties applied in the event of a recession may be agreed by way of derogation from this regulation. In the case of pre-established groups, such sums will be agreed on a contractual basis from time to time. Replacement or change of the participant's name is permitted when it is provided by the regulations of the various components forming the package. Art. 7 Reference changes are those recorded by B.C.E / U.I.C. Published on the "Sun 24 Hours" website on the day of publication of the programs. The "training quotas" (or "registration fee") and the insurance quotas (when the policies are stipulated) are never refunded
11. CHANGES AFTER DEPARTURE
The organizer, if after the departure is unable to provide for any reason except for unfatto the consumer, an essential part of the services included in the contract, shall prepare soluzionialternative, at no extra cost to the contractor and if the services provided are of lower value than the expected ones repay an amount equal to the difference. If it is not no alternative solution, or the solution proposed by the organizer is refused by the customer for proven and justified reasons, the organizer will provide, at no extra cost, a vehicle equivalent to the original for the return to the starting point or other place as may be agreed upon, depending on the availability of resources and people, and will refund to the extent of the difference between the cost of benefits provided and the services performed up to the time of early return.
12. REPLACEMENTS
The consumer may be substituted by another person provided that: a) the organizer is informed in writing at least 4 working days before the date set for the start, receiving communication of the reasons for the change and of the transferee; b) the transferee satisfies all the conditions for the use of the service (pursuant to art. Consumer Code 89.) and in particular the requirements for passports, visas, health certificates, c) the same services or other substitute services can be provided following the replacement d) the substitute reimbursements organizer for all additional expenses incurred to replace, to the extent that will be quantified prior to the sale. The transferor and the transferee shall be jointly and severally liable for payment of the balance due and the amounts referred to in subparagraph d) of this Article. Further terms and conditions of substitutions are indicated in the data sheet.
13. OBLIGATIONS OF CONSUMER
During the negotiations and before the contract is concluded, to Italian citizens are provided in writing the information of a general nature - of the date of printing of the catalog - relating to health requirements and the necessary documentation for travel abroad. Foreign citizens reperiranno the relevant information through their diplomatic missions in Italy and / or their official government information channels.
In any case, consumers provide, prior to departure, to verify the update with the competent authorities (for Italian citizens, the local police headquarters or the Ministry of Foreign Affairs through the site www.viaggiaresicuri.it or the Central Office Telephone number 06.491115 ) adeguandovisi before the trip. In the absence of such verification, any responsibility for the non-departure of one or more consumers can be charged to the seller or organizer. Consumers must inform the seller and the organizer of their citizenship and, at the time of departure, will make final to be in possession of a vaccination certificate, passport individual and every other document valid for all the countries to be visited, as well as visas, transit and health certificates that may be required. In addition, in order to assess the health and security of the countries of destination and, therefore, the objective of usability services purchased or to be purchased, the consumer will retrieve (using the information sources indicated in paragraph 2) the official information of character General at the Ministry of Foreign Affairs which expressly if the destinations are less subject to formal or discourage. Consumers will also have to comply with the rules of prudence and diligence to those specifications in force in the countries of destination, all the information provided by the organizer, and regulations to administrative or legislative provisions regarding the tourist package. Consumers will be liable for all damages that the organizer and / or retailer also may suffer due to non-compliance with the obligations above indicati.Il consumer is required to provide the organizer with all the documents, information and evidence in its possession relevant to the exercise of the right of subrogation against third parties responsible for damage and is responsible to the 'organizer of the prejudice caused to the right of subrogation. The consumer must also inform the organizer in writing, at the time of booking, of any special personal requests that may be the subject of specific agreements on travel arrangements, provided that it is possible to implement. Consumers are always required to notify the Seller and the Organiser of any needs or special conditions (pregnancy, food allergies, disabilities, etc ...) and explicitly specify the request for personalized services.
14. HOTEL CLASSIFICATION
The official classification of hotels is provided in the catalog or other informative material only on the basis of explicit and formal indications by the competent authorities of the country where the service is provided. In the absence of official classifications recognized by the competent Public Authorities of the countries members of the EU where the service is provided, the organizer reserves the right to provide in the catalog or brochure in his own description of the accommodation in order to permit an evaluation and subsequent acceptance thereof by the consumer.
15. LIABILITY REGIME
The organizer is liable for damages caused to the customer due to total or partial performance of the contract, whether these are performed by him personally or by third party service providers, unless he proves that the event was caused by the consumer (including initiatives undertaken by the latter in the course of the tourist services) or by circumstances beyond the provision of services under the contract, by accident, force majeure or circumstances that the organizer could not , according to professional diligence reasonably foresee or resolve. The seller who has already booked the package is not liable in any case for the obligations arising from travel, but is responsible exclusively for the obligations arising from his role as intermediary and in any case within the limits provided for such liability under the current rules in the field.
16. LIMITS OF COMPENSATION Compensation for damages can not be in any case exceed the limits laid down in Articles. 94 and 95 of the Consumer Code.
17. OBLIGATION TO SUPPORT The organizer is obliged to provide the assistance to the consumer imposed by the criterion of professional diligence only in respect of obligations at its own expense required by law or contract. The organizer and the seller are exempt from their responsibilities (Articles 15 and 16 of these General Conditions) when the failure or improper performance of the contract is attributable to the consumer or derives from the fact that one-third to unforeseeable or unavoidable, or was caused by a fortuitous event or force majeure.
18. COMPLAINTS AND REPORTS Any failure in the contract must be contested by the consumer without delay so that the organizer, his representative or the guide may remedy the situation promptly. Otherwise it can not be denied the breach of contract. The consumer must - on pain of forfeiture - a complaint by sending a registered letter with acknowledgment of receipt to the organizer or seller, not later than ten working days from the date of return to the place of departure.
19. INSURANCE COSTS OF CANCELLATION AND RETURN If not expressly included in the price, it is possible, and advisable, to enter at the time of booking at the offices of the organizer or seller of special insurance policies expenses deriving from the package, accidents and luggage. It will also be possible to conclude a service contract that covers the expenses of repatriation in case of accident or illness.
ADDENDUM-GENERAL TERMS AND CONDITIONS OF SALE OF SINGLE TOURIST SERVICES
A) LAWS The contracts for the supply of the only transport service, accommodation or any other separate tourist service, not being able to configure as a case in point travel organization or tourist package, are governed by the following provisions of CCV: art. 1, n. 3 and n. 6, Arts. 17 to 23; Articles. 24 to 31, with regard to provisions other than those relating to the organization contracts or other agreements related to the sale of a single service contract.
B) TERMS AND CONDITIONS These contracts are also subject to the following clauses of the general conditions of contract for the sale of packages above: art. 6, paragraph 1, art. 7, paragraph 2, art. 13, art. 19. The application of these clauses does not determine the configuration of its contracts as a package. The terminology of the mentioned clauses relating to the package (organizer, travel, etc..) Can be understood with reference to the corresponding figures of the sales contract of individual tourist services (seller, living room, etc..). Approved by Astoi, Assoviaggi, Assotravel, Fiavet
